Refund policy

<h1>Returns & Exchanges – Because Sometimes Mistakes Happen</h1>

<p>Because each piece is <strong>handmade and one-of-a-kind</strong>, we generally don't accept returns, exchanges, or refunds.</p>

<p>But if something went wrong on our end—we'll make it right.</p>

<hr>

<h2>🔴 Damaged or Incorrect Item?</h2>

<p>If your piece arrives damaged, or if we sent you the wrong item:</p>

<ul>
<li><strong>Contact us within 3 days</strong> of receiving your order</li>
<li>Email <strong>crystal.eaa_info@yahoo.com</strong> or DM us on Instagram <strong>@Crystal.EAA</strong></li>
<li>Include your <strong>order number</strong> and <strong>clear photos</strong> of the issue</li>
</ul>

<p>We'll arrange an exchange within 7 days.</p>

<p><strong>Please note:</strong> We offer exchanges only, not refunds. If the exact piece is no longer available, we'll work with you to find a replacement you love.</p>

<hr>

<p>If we confirm an exchange, please return:</p>

<ul>
<li>The item itself</li>
<li>Original packaging (inner and outer)</li>
<li>All accessories and gifts included</li>
</ul>

<p>Everything must be <strong>complete, undamaged, and unused</strong>. If anything's missing or shows signs of wear, we can't accept the exchange.</p>

<hr>

<h2>📮 Who Pays for Shipping?</h2>

<p><strong>For damaged or incorrect items caused by us:</strong></p>
<ul>
<li>We'll cover the return shipping cost</li>
<li>But you'll need to <strong>cover the cost of reshipping</strong> the new item to you</li>
</ul>

<p><strong>For any other reason (like size issues):</strong></p>
<ul>
<li><strong>Shipping costs both ways are on you</strong></li>
<li>The package is your responsibility until it reaches us—please pack it well!</li>
</ul>

<hr>

<h2>⏱️ Timeline Reminder</h2>

<ul>
<li><strong>3 days</strong> to report issues after delivery</li>
<li><strong>7 days</strong> for us to process your exchange after receiving the returned item</li>
</ul>

<p>Requests after 3 days? We really wish we could help, but we can't accept them. Please check your order as soon as it arrives.</p>

<hr>

<h2>❓ Questions?</h2>

<p>Hit us up:</p>
<ul>
<li>📧 Email: <strong>crystal.eaa_info@yahoo.com</strong></li>
<li>📱 Instagram DM: <strong>@Crystal.EAA</strong></li>
</ul>

<p>We're human and we reply within 24 hours.</p>

<hr>

<h2>⚖️ One Last Thing</h2>

<p>Crystal.EAA reserves the right to make the final decision on all exchange requests. But if it's our mistake, we'll always do right by you.</p>

<hr>

<h1>退換貨政策 – 有時候就是會出錯</h1>

<p>因為每件作品都是<strong>手工製作、獨一無二</strong>，我們一般<strong>不接受退貨、換貨或退款</strong>。</p>

<p>但如果問題出在我們身上——我們一定會負責。</p>

<hr>

<h2>🔴 收到破損或錯配商品？</h2>

<p>如果你的飾品抵達時已損壞，或者我們寄錯給你了：</p>

<ul>
<li><strong>收貨後3天內</strong>聯絡我們</li>
<li>電郵 <strong>crystal.eaa_info@yahoo.com</strong> 或 Instagram DM <strong>@Crystal.EAA</strong></li>
<li>附上你的<strong>訂單編號</strong>和<strong>清楚的照片</strong>作為憑證</li>
</ul>

<p>我們會在收到退回商品後的<strong>7天內</strong>安排換貨。</p>

<p><strong>請注意：</strong> 我們只提供換貨，不設退款。如果原本的作品已售完，我們會和你一起找一件你喜歡的替代品。</p>

<hr>

<h2>📦 退回商品注意事項</h2>

<p>如果確認可以換貨，請寄回：</p>

<ul>
<li>商品本體</li>
<li>原始包裝（內外包裝）</li>
<li>所有配件和贈品</li>
</ul>

<p>以上物品必須<strong>完整、無損壞、未使用</strong>。如果有缺漏或使用痕跡，我們無法接受換貨。</p>

<hr>

<p><strong>如果是我們造成的破損或錯配：</strong></p>
<ul>
<li>我們會負擔退回的運費</li>
<li>但<strong>重新寄出的運費需由你支付</strong></li>
</ul>

<p><strong>其他情況（例如尺寸不合）：</strong></p>
<ul>
<li><strong>來回運費都由你負擔</strong></li>
<li>包裹在寄回給我們的途中，責任在你身上——請務必妥善包裝！</li>
</ul>

<hr>

<ul>
<li><strong>收貨後3天內</strong>必須回報問題</li>
<li>我們收到退回商品後<strong>7天內</strong>處理換貨</li>
</ul>