Returns & Exchanges

Because each piece is handmade and one-of-a-kind, we generally don't accept returns, exchanges, or refunds. But if something went wrong on our end—we'll make it right.

🔴 Damaged or Incorrect Item?

If your piece arrives damaged, or if we sent you the wrong item:

• Contact us within 3 days of receiving your order
• Email crystal.eaa_info@yahoo.com or DM us on Instagram @Crystal.EAA
• Include your order number and clear photos of the issue

We'll arrange an exchange within 7 days.

Please note: We offer exchanges only, not refunds. If the exact piece is no longer available, we'll work with you to find a replacement you love.

📦 What to Send Back

If we confirm an exchange, please return:

• The item itself
• Original packaging (inner and outer)
• All accessories and gifts included

Everything must be complete, undamaged, and unused. If anything's missing or shows signs of wear, we can't accept the exchange.

📮 Who Pays for Shipping?

For damaged or incorrect items caused by us:

• We'll cover the return shipping cost
• But you'll need to cover the cost of reshipping the new item to you

For any other reason (like size issues):

• Shipping costs both ways are on you
• The package is your responsibility until it reaches us—please pack it well!

⏱️ Timeline Reminder

• 3 days to report issues after delivery
• 7 days for us to process your exchange after receiving the returned item

Requests after 3 days? We really wish we could help, but we can't accept them. Please check your order as soon as it arrives.

退換貨政策

因為每件作品都是手工製作、獨一無二，我們一般不接受退貨、換貨或退款。但如果問題出在我們身上——我們一定會負責。

🔴 收到破損或錯配商品？

如果你的飾品抵達時已損壞，或者我們寄錯給你了：

• 收貨後3天內聯絡我們
• 電郵 crystal.eaa_info@yahoo.com 或 Instagram DM @Crystal.EAA
• 附上你的訂單編號和清楚的照片作為憑證

我們會在收到退回商品後的7天內安排換貨。

請注意： 我們只提供換貨，不設退款。如果原本的作品已售完，我們會和你一起找一件你喜歡的替代品。

📦 退回商品注意事項

如果確認可以換貨，請寄回：

• 商品本體
• 原始包裝（內外包裝）
• 所有配件和贈品

以上物品必須完整、無損壞、未使用。如果有缺漏或使用痕跡，我們無法接受換貨。

📮 運費誰付？

如果是我們造成的破損或錯配：

• 我們會負擔退回的運費
• 但重新寄出的運費需由你支付

其他情況（例如尺寸不合）：

• 來回運費都由你負擔
• 包裹在寄回給我們的途中，責任在你身上——請務必妥善包裝！

⏱️ 時間提醒

• 收貨後3天內必須回報問題
• 我們收到退回商品後7天內處理換貨

超過3天才說？我們真的很想幫你，但真的沒辦法。請收到貨後儘快檢查。